Module 3 of 3
Wired for AI Leadership Intensive

Building High-
Performing Teams

Most executives immediately assess individuals. They look at who's hitting their numbers, who seems sharp. This is the wrong starting point. Before you can lead a team strategically, you need to know if it has the collective capability to execute the strategy.

1
Required Competencies
2
Assessment Framework
3
Capability Map
4
Development Distribution
5
Coaching Conversations
Begin
1
Stage One

Required Competencies

Before assessing anyone, name what the team needs to be collectively capable of — derived directly from the strategy work in Module 2. The strategy defines what's required. What's required defines what to develop.

"Strategy defines required capabilities → Capabilities define required competencies → Competencies define what each role must deliver behaviorally. Most VPs reverse this. They start with the people they have, assess against a vague sense of 'good performance,' and try to connect it back to strategy. The connection never holds."

⚠️
The description trap: If your competency list could apply to any team in any company, it is not a competency list — it is a list of desirable traits. Make each item specific enough that someone could assess against it in your actual work context.
🎯
The current-team trap: If you find yourself describing what your team currently does well, you've switched from "what strategy requires" to "what team I've rationalized." Hold the strategy as the anchor, not the people.
The 2–3 that matter most: Not all competencies are equal. If this team doesn't have these specific ones, the strategy fails — regardless of everything else. Which are those?
Strategy-Linked Competencies (Max 5)
The Critical 2–3

Of the competencies you've listed — which 2 or 3, if this team doesn't have them, does the strategy fail regardless of everything else? Name them and say why each is irreplaceable.

Name at least 3 competencies to continue
2
Stage Two

Assessment Framework

Without a behavioral maturity scale, assessment is opinion dressed as management. You cannot develop someone toward a standard that doesn't exist. Build the standard first — observable, specific, calibrated to your context.

"'Strong communicator' means nothing. 'Operates at a 4 — delivers compelling messages and navigates difficult conversations, but hasn't yet reached the level where she drives decisions and alignment at the executive level' means something. It tells you where she is. And what the next level looks like."

The Behavioral Maturity Scale
1
Reactive
Demonstrates the competency only when prompted or when stakes are low. Falls back on instinct or avoidance under pressure.
2
Inconsistent
Shows the competency situationally but cannot sustain it. Context-dependent. Growth requires guidance and follow-up.
3
Steady
Applies reliably in most situations. Delivers on expectations without direction. The baseline for independent contribution.
4
Strong
Applies proactively and with judgment. Elevates the work of those around them. Handles complexity without escalation.
5
Exceptional
Sets the standard for others. Consistent even under pressure. Influences how the team approaches this competency.
What Does Strong (4) Look Like — In Your Context?
The Calibration Question

For your most critical competency — could two of your direct reports independently arrive at the same rating for the same person using the description you just wrote? If not, the standard isn't specific enough yet.

3
Stage Three

Capability Map

Rate each direct report against your competency framework — based on observed behavior, not outcome data, not impressions. The goal is a diagnostic, not a performance ranking. A 2 is not a problem — it is information.

📊
Outcome data is the wrong instrument. KPIs and goal attainment tell you what happened — not why, and not what to develop. Base every rating on something you have directly observed: a meeting, a conversation, a decision, a deliverable.
🎯
If everyone rates uniformly high — you either have a remarkable team, or you're not seeing the gaps. Someone operating at 4–5 across all competencies is rare. Where is the edge for even your strongest player?
🔍
A gap that appears across most of your team is not an individual problem — it is a structural capability gap. Note where the same weakness appears repeatedly. That requires a different intervention than individual development.
Capability Map — Direct Reports
The Pattern Question

Looking at your capability map — where is the team collectively weakest? What does the distribution tell you about what this team has been asked to do versus what the strategy now requires?

Rate at least 2 team members to continue
4
Stage Four

Development Distribution

The hardest decision: who gets what work. High performers turned leaders almost always give hard work to the strongest players because it's safe. The team's capability distribution never moves. This stage breaks that pattern.

"Development only happens through stretch. A 2 does not become a 3 by watching a 4 do the work. A 2 becomes a 3 by doing work that requires 3-level performance — with the right support structure around it. Either this person develops on your watch, or they don't. Which one are you choosing?"

The Three Things That Must Be Explicit Before Any Stretch Assignment
1. Outcome Required
Not process — outcome. The developing player needs the latitude to find their own path. If you specify the process, you haven't delegated. You've outsourced execution of your own plan.
2. Decision Rights
What can they decide without checking back? Authority must accompany the assignment, or it is not real delegation — it is supervised task completion dressed as development.
3. Check-in Structure
A defined touchpoint is not micromanagement. The absence of a defined touchpoint produces two failure modes: constant check-ins (no development) or disappearance (no accountability).
The Honest Answer

Who are you currently giving the hard work to — and is that person the one who needs the reps? Name the person you've been protecting from difficulty, and the real reason why.

5
Stage Five

Coaching Conversations

Two conversation types — the handoff conversation before the work begins, and the SBI coaching conversation as work unfolds. Both are structured. Both are specific. Vague feedback produces defensiveness. Specific, observable feedback produces development.

"'You need to be a better communicator' gives a person nothing. 'In yesterday's client meeting — when the client pushed back on the timeline — you defaulted to restating the original plan rather than engaging the concern. That landed as dismissive, and I watched the client disengage for the rest of the call' gives a person exactly what they need."

The SBI Framework
S — Situation
When and where? Ground feedback in a specific moment, not a pattern. "In the planning session on Tuesday" is a situation.
B — Behavior
What did you observe? Not your interpretation — what was visible or audible. "Checked phone twice" is a behavior. "Seemed disengaged" is an interpretation.
I — Impact
What effect did it have? On you, the team, the client, the work? This is where the why-it-matters lives. Be direct and honest.
The Handoff Conversation — 4 Parts
Part 1
Why You
"I'm handing this to you because [specific capability or growth edge]..."
Part 2
What I Need
"Here's the outcome I need — not the process..."
Part 3
Your Authority
"Here's what you can decide without checking back..."
Part 4
Where I'm Available
"Here's our check-in point — not hovering, a defined touchpoint..."
The Development Target

After delivering SBI feedback for your priority developing player — what does strong look like on this competency at the level you need them at? Name it behaviorally. And what specific piece of work will give them the reps to get there?

Module 3 and the full Wired for AI Intensive complete